Our Customer Service team is available 24 hours a day, seven days a week to provide information on how to care for your Burberry items.
It is recommended that you follow the garment’s label for care instructions and do not hand-wash items unless stated otherwise on the care label. Due to the high quality and delicate nature of the yarn used to weave Burberry cashmere scarves and trench coats, to maintain their original characteristics, items should be professionally dry-cleaned. Trench coats should also be reproofed following dry-cleaning, in order to maintain their water-repellent qualities.
Reproofing is a special treatment that maintains the waterproof characteristics of your trench coat. We recommend in-store reproofing of your trench every 12-18 months, subject to wear and colour, after dry-cleaning or when your coat no longer repels water.
Reproofing services are offered in selected Burberry stores and may be subject to a charge. To find out more about this service, including which materials can be reproofed, please contact us or visit your nearest store.
We offer a complimentary alteration service on full-priced garments, within three months of purchase, in the majority of our stores.
This complimentary service applies to basic alterations only, and all other alterations – including sale items and purchases made more than three months ago – will incur a charge. Please note that lead times of alterations may vary in different locations. To find out more about this service, please contact your nearest store.